Program Manager, AI Safety Services
Core
Manage interconnected workflows within continuous delivery cycles for AI Safety Services, linking client experience, support functions, and operations to ensure robust service health and high client satisfaction.
Role type
Senior IC Program Manager (AI Safety & Operations)
Builds
AI Safety Services workflows, bug fix pipelines, and operational enhancements for technology clients
Domain
Technology / AI Safety / Customer Experience
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Program Management, Continuous Delivery Pipelines, Agile Methodologies, Cross-Functional Leadership, Root Cause Analysis, Quality Metrics Analysis, Technical Operations
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage bug fixes via continuous delivery pipelines; Optimize deployment workflows to accelerate bug resolution; Coordinate resource allocation and pipeline capacity with Senior Operations Manager; Translate technical updates into clear communications for clients; Act as operational liaison between AIS PMO, Operations, QA, and Learning Experience teams; Lead post-resolution reviews to enhance end-user learning journey; Drive validation standards to prevent issue recurrence; Identify systemic patterns in recurring issues; Monitor and report key service quality metrics
Seniority
Mid-Senior, hands-on IC