Sachbearbeiter (m/w/d) Forderungsmanagement
Core
Manage and enforce open receivables, process customer inquiries, and optimize billing processes for utility customers.
Role type
Accounts Receivable Specialist (Forderungsmanagement)
Builds
Consumption invoices, payment plans, and accounts receivable records.
Domain
Utilities / Energy sector
Required skills
Analytical thinking, customer service orientation, solution-oriented work, MS Office proficiency, SAP IS-U knowledge, communication skills, organizational talent, decision-making ability, independent work, team orientation.
Responsibilities
Process customer inquiries via phone and written communication, maintain and update customer data, create and adjust consumption invoices, implement measures to reduce bad debts, create and monitor installment payment plans, ensure high service quality through collaboration with service providers, develop and optimize internal processes, implement legal changes, take on additional tasks in the "Shared Service" for network and supplier market roles.