Quereinsteiger (m/w/d) im (Banken-) Kundenservice in der Finanzbranche
Core
Administrative support for bank advisors and customer consultation regarding all financial matters.
Role type
Customer service representative (financial services)
Builds
Customer support and administrative assistance for financial products
Domain
Banking and financial services
Deliverable
dashboards & analysis
Required skills
Administrative support, customer consultation, digital application usage, product improvement, cross-departmental collaboration
Preferred skills
Prior experience in a related field, willingness to learn, interest in banking and customer consultation, communication strength, service orientation, flexibility, openness to digital applications
Technologies
Digital applications, apps, online banking
Responsibilities
Administrative support of customer advisors, customer consultation and care regarding all financial matters, recognizing consulting needs and forwarding to specialized colleagues, active use of digital applications to support customer consultation, improvement and development of products and processes, collaboration and coordination with various departments
Seniority
Entry-level / Career changer