Quereinstieg im Kundenservice (m/w/d) im Bankenwesen
Core
Handling telephone inquiries from private customers and small businesses, routing specific issues to relevant departments, advising customers on online banking, processing complaints, and acquiring new customers.
Role type
Customer Service Representative (Banking)
Builds
Customer support and sales for private customers and small businesses
Domain
Banking and Financial Services
Deliverable
client delivery
Required skills
MS Office, customer service experience, business education or equivalent qualification
Preferred skills
none stated
Technologies
MS Office
Responsibilities
Answering phone calls from private customers and small businesses, Advising customers on online banking, Processing customer complaints, Identifying and routing specific customer issues to relevant departments, Acquiring new customers
Seniority
Entry-level