Control Tower Specialist (m/w/d)
Core
Monitor and control national and international shipments, make real-time decisions, and ensure the reliability of the supply chain for high-sensitivity goods.
Role type
Logistics operations specialist (Control Tower)
Builds
Reliable delivery of high-sensitivity goods globally
Domain
Logistics / Supply Chain Management
Required skills
Supply chain monitoring, real-time decision making, SOP compliance, order entry management, customer service, claims handling, shipment tracking, KPI reporting, MS Office
Preferred skills
Freight exchange platform experience, proactive communication, time management, flexibility, teamwork, additional foreign language
Technologies
Internal logistics networks and programs, MS Office
Responsibilities
Act as single point of contact for national and international key accounts, monitor supply chain and ensure SOP compliance, control order intake and defined work processes, capture and transfer shipment data into internal systems, provide daily customer service including claims processing, ensure on-time pickups and deliveries, create and prepare KPIs, reportings and analyses