Kundenservice-Spezialist (gn) - Broker App
Core
Second-level support specialist handling written customer inquiries and document verification for a bank's broker app.
Role type
Second-level customer support specialist (financial services)
Builds
Support cases and regulatory-compliant customer communications for a bank's broker app
Domain
Banking and brokerage
Deliverable
client delivery
Required skills
Securities trading knowledge, experience in banking/brokerage environment, proficiency with ticketing systems (Jira, Confluence), structured analytical approach, document verification skills
Preferred skills
Teamwork, initiative, fast learning ability, resilience
Technologies
Jira, Confluence
Responsibilities
Independently process and answer written customer inquiries via ticket system, document verification for completeness and regulatory compliance, coordinate document requests with banks and internal departments, ensure regulatory-compliant customer communication
Seniority
Specialist, hands-on IC
