Speditionskaufmann/-frau (m/w/d) Customer Service mit dem Schwerpunkt Import
Core
Customer service specialist for import software modules, bridging logistics expertise with IT product development and customer training.
Role type
Customer Success / Product Support Specialist (Logistics & Import)
Builds
Import software modules for foreign trade and customs processing
Domain
Logistics, Foreign Trade, Customs, Software Solutions
Deliverable
product features
Required skills
Import logistics knowledge, customer service, software specification creation, project management, online training delivery, MS Office proficiency
Preferred skills
Operational logistics experience (e.g., airline import), affinity for IT, quick learning ability, team spirit
Technologies
MS Office, Import software modules
Responsibilities
Handle customer inquiries via phone/email regarding import software, accompany software development from requirements to testing, create specifications and functional descriptions, execute small projects, conduct online customer training
Seniority
Entry-level to Mid-level, hands-on IC