Kundenservice / Kundensupport (m/w/d) im Bankensektor - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
Handling written and phone correspondence with customers and external partners, resolving payment delays and failed transactions, and managing complaints for a banking client.
Role type
Customer service representative (banking)
Builds
Payment transaction support and complaint resolution for a bank
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Written and phone communication, payment transaction processing, complaint management, project participation, documentation
Preferred skills
Securities trading experience
Technologies
None stated
Responsibilities
Correspond with customers and partners via phone and email, clarify payment delays and failed transactions, participate in project work and software verification, manage complaints, maintain records