Mitarbeiter (m/w/d) Kundenservice Digitalisierung
Core
Ensuring smooth technical operations, coordinating business processes, conducting market analysis, and identifying automation opportunities for a major European energy company.
Role type
Digitalization and Customer Service Specialist (Technical Operations)
Builds
Optimized technical workflows, automated processes, and enhanced system landscapes.
Domain
Energy industry + IT infrastructure and process management
Required skills
Database development, system landscape management, macro/script creation for automation, telecommunications equipment knowledge, contact center technologies, market analysis, project management
Preferred skills
Experience as a project manager, knowledge of IT system procurement
Technologies
Databases, Telecommunications systems, Contact-Center technologies, Macro/Scripting tools
Responsibilities
Ensure smooth technical operations, coordinate business processes, conduct market analysis, examine new technologies, identify optimization potentials, develop automation possibilities, participate in database development, develop system landscapes
Seniority
Mid-level, hands-on specialist