Mitarbeiter:in (w/m/d) IT-Support & IT-Projektmanagement
Core
Handling IT support tickets and managing internal IT projects for public administration clients.
Role type
IT Support & Project Management Specialist
Builds
Internal IT infrastructure improvements and project deliverables for public sector clients
Domain
Public Administration / IT Services
Required skills
IT Support (1st/2nd Level), Project Management, Windows Environment, Network Basics, Cloud Services (M365), Ticket Systems, Project Management Methodologies
Preferred skills
Process Optimization, Documentation Creation
Technologies
Windows, M365, Ticket Systems
Responsibilities
Accept, analyze, and resolve IT inquiries and disruptions via remote, phone, or on-site support; Act as communication interface between users, IT department, and external vendors; Plan, steer, and conclude internal IT projects (migrations, rollouts, tool introductions); Create FAQs, instructions, and project documentation; Identify process weaknesses and propose improvements
Seniority
Mid-level, hands-on IC