Service Owner Observability und Event Monitoring (m/w/d)
Core
End-to-end ownership of the Observability and Event Monitoring service lifecycle, including strategy, roadmap, and operational delivery for a major German bank.
Role type
Service Owner (Observability & Event Monitoring)
Builds
Observability and Event Monitoring services for IT infrastructure and applications
Domain
Banking / IT Operations
Required skills
Service lifecycle management, Observability concepts, Event Monitoring, Log aggregation, Metrics analysis, Incident management, Change management, Stakeholder coordination, Risk assessment, Budget management
Preferred skills
Experience with Dynatrace, ELK-Stack, Checkmk, Icinga, API integration
Technologies
Dynatrace, ELK-Stack, Checkmk, Icinga
Responsibilities
Define service scope, roadmap, and operating model; Consolidate requirements into a bank-wide logging and monitoring concept; Integrate metrics, logs, and performance data from various sources; Ensure integration with incident and problem management; Monitor service quality and SLAs; Coordinate internal teams and external providers; Ensure compliance with security, data protection, and regulatory requirements.
Seniority
Mid-Senior, hands-on IC
