Service Client Officer (m/w/d) im Bankenwesen - hybrides Arbeiten (Remote & Präsenz)
Core
Provide effective personal and telephone customer advisory for a wide range of banking products and services, resolving inquiries and supporting transactions.
Role type
Client Service Officer
Builds
Customer experience and banking service delivery
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Customer advisory, problem-solving, transaction support, data management, product knowledge, communication
Preferred skills
Banking experience, stress management, MS Office, bank software systems
Responsibilities
Identify, analyze, and resolve customer inquiries and problems; Support customers with account openings, transfers, loan applications, and other transactions; Update customer data and manage accounts; Provide product and service information; Capture customer feedback and forward improvement suggestions; Collaborate with other teams to ensure smooth processes.