Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
Providing technical support and IT infrastructure maintenance for a textile management partner company.
Role type
IT Helpdesk Technician
Builds
IT support services for end-users and internal systems
Domain
IT Services / Textile Management
Deliverable
client delivery
Required skills
IT support, ticketing systems, Active Directory, Exchange, SAP, Windows 10/11, iOS, Office 365
Preferred skills
ServiceNow, DFS, DHCP, Print Servers
Responsibilities
Classify, analyze, and resolve incoming support requests; assist users via phone, remote software, or ticketing systems; diagnose and fix hardware and software issues; manage user accounts and permissions; document solutions in a knowledge base; escalate complex issues to specialized teams.
Seniority
Mid-level, hands-on IC