Quereinstieg im Kundenservice (m/w/d) im Bankenwesen
Core
Handling customer inquiries, identifying needs, and routing to relevant departments for a financial services firm.
Role type
Customer service representative
Builds
Customer support and sales lead generation for banking and insurance clients
Domain
Financial Services
Deliverable
client delivery
Required skills
Customer service experience, telephone communication, sales/acquisition, complaint handling, online banking consultation
Preferred skills
Commercial education or degree, English language skills, MS Office proficiency
Responsibilities
Answering customer inquiries via phone, identifying specific customer needs and routing to appropriate departments, acquiring new customers using various sales channels, consulting existing customers on online banking topics, processing complaints