Quereinsteiger (m/w/d) im (Banken-) Kundenservice in der Finanzbranche - hybrides Arbeiten (Remote &
Core
Administrative support for bank customer advisors and direct customer consultation on all financial matters.
Role type
Customer Service Representative (Banking)
Builds
Customer support workflows and financial advisory processes for bank clients
Domain
Banking / Financial Services
Deliverable
product features
Required skills
Customer consultation, Administrative support, Process optimization, Quality management, Digital application usage, Cross-departmental coordination
Preferred skills
First practical experience, Learning agility, Service orientation, Flexibility
Responsibilities
Administrative support of customer advisors, Consulting and caring for customers in all financial questions, Forwarding inquiries to specialized colleagues, Identifying consulting needs, Active use of digital applications to support customer consultation, Process optimization and quality management, Collaboration and coordination with other departments