Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) in Wiesbaden - hybrides Arbeiten (Remote & Präsenz
Core
IT support specialist providing technical assistance and troubleshooting for end-users across desktop, mobile, and application environments.
Role type
IT Helpdesk Technician
Builds
IT infrastructure stability and user productivity
Domain
IT Services / Textile Management
Deliverable
client delivery
Required skills
IT support, ticketing systems, Microsoft Active Directory, Microsoft Exchange, Windows 10/11, iOS, Office 365, SAP, network servers (DFS, DHCP, Print)
Preferred skills
ServiceNow, SAP
Responsibilities
Classify, analyze, and resolve incoming technical support requests; assist users via phone, remote software, or ticketing system; troubleshoot and fix issues on clients (desktop, laptop, tablet, mobile) and applications; manage user accounts and permissions in Active Directory, Exchange, SAP; document solutions in the knowledge base; escalate complex issues to specialized departments.