E-Commerce Operations Specialist (m/w/d)
Core
Analyze processes, monitor supply chains, and support the development of logistics workflows for e-commerce delivery operations.
Role type
Operations specialist (e-commerce logistics)
Builds
Reliable delivery of online orders and optimized logistics processes
Domain
E-commerce, Logistics, Supply Chain
Deliverable
dashboards & analysis
Required skills
Process analysis, Supply chain monitoring, Escalation handling, Report creation, Project support, Cost analysis, System data management, KPI reporting, TMS tools usage
Preferred skills
Data affinity, Excel proficiency, Process optimization mindset
Responsibilities
Ensure smooth shipping and return processes, Monitor ongoing shipments domestically and internationally, Handle escalations and complaints, Analyze delivery performance and service quality, Create daily/weekly/monthly reports, Support process improvement projects, Collaborate with Sales, Logistics, and Control Tower, Review logistics costs and performance data, Maintain relevant system data, Participate in e-commerce optimization measures