IT Service Desk Agent (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Hybrid
Core
Handling, analysis, and resolution of technical IT issues and coordinating service requests.
Role type
IT Service Desk Agent
Builds
IT service operations and knowledge base
Domain
IT Services / Enterprise IT
Deliverable
dashboards & analysis
Required skills
Active Directory administration, ticket tracking, database management, Microsoft Office 365, Exchange, hardware and software troubleshooting
Preferred skills
Vocational training in System Integration, prior Service Desk experience
Technologies
Active Directory, Microsoft Office 365, Exchange