Fachinformatiker als Mitarbeiter Helpdesk (m/w/d) in Wiesbaden - hybrides Arbeiten - hybrides Arbeit
Hybrid
Core
Provide technical support to users by analyzing and resolving IT issues across hardware, software, and applications.
Role type
Helpdesk technician
Builds
Stable IT operations and user productivity
Domain
IT Support / Enterprise IT
Deliverable
client delivery
Required skills
IT support, ticketing systems, Active Directory, Exchange, Windows 10/11, Office 365, iOS, SAP, hardware troubleshooting, software troubleshooting
Preferred skills
ServiceNow, DFS, DHCP, print servers
Responsibilities
Classify, analyze, and resolve incoming support requests; assist users via phone, remote software, or ticketing system; troubleshoot hardware and software issues on end devices and applications; manage user accounts and permissions; document solutions in the knowledge base; collaborate with external service providers.