Customer Service Agent Inbound (m/w/d)
Core
You ensure professional and smooth processing of drivers, book and verify goods receipts in SAP, handle customer complaints, and coordinate container planning and delivery schedules.
Role type
Customer Service Agent (Logistics)
Builds
Logistics operations and transport coordination for a global player
Domain
Logistics / Supply Chain
Required skills
SAP proficiency, MS Office, German (fluent), English (fluent), administrative task management, data entry, inventory management, stakeholder communication
Preferred skills
prior experience in logistics or forwarding environment, structured problem-solving
Technologies
SAP, MS Office
Responsibilities
Book and verify goods receipts in SAP, process customer complaints and find pragmatic solutions, coordinate container planning and delivery schedules, create and maintain statistics and KPIs, release internal transport orders, manage pallet and empty cargo inventory including stocktakes, communicate with warehouse staff and internal interfaces, monitor and update material master data
Seniority
Entry-level to Mid-level, hands-on IC