Manager, Business Operations (m/w/d)
Core
Manage business operations and lead a team to ensure efficient supply chain processes and customer service for large clients.
Role type
Manager, Business Operations
Builds
Operational efficiency and customer service for logistics operations
Domain
Logistics and Supply Chain
Deliverable
dashboards & analysis
Required skills
Team leadership, Customer account management, Supply chain process oversight, Data entry and transfer control, KPI reporting, Transport order dispatching
Preferred skills
Transport Management Systems (TMS), MS Office
Responsibilities
Lead and develop the own team, Ensure SLA compliance, Act as central contact for national and international key accounts, Coordinate incoming customer inquiries, Monitor supply chain processes, Control data entry and transfer, Create KPI reports and customer-specific analyses, Proactively monitor shipments, Occasionally dispatch national and international transport orders