Bankkaufmann Kontoservice & Kundenbetreuung (gn)
Hybrid
Core
Process account management tasks and provide customer support for a bank's direct banking division.
Role type
Account Service & Customer Support Specialist
Builds
Account opening, contract processing, and customer service workflows
Domain
Banking / Financial Services
Required skills
Account management, contract processing, customer consultation, process coordination, MS Office
Preferred skills
Prior experience in financial services or banking, telephone or written customer consultation
Technologies
MS Office
Responsibilities
Process written and telephone customer orders independently, consult customers on account management, create and review contracts, support branch offices with customer inquiries, coordinate information between departments, optimize service and work processes