Kaufmännischer Sachbearbeiter Kundenservice & Auftragsabwicklung (m/w/d)
Hybrid
Core
Administrative processing of customer inquiries, order management, and contract changes to ensure high service quality.
Role type
Administrative Customer Service Specialist
Builds
Customer service processes and order fulfillment workflows
Domain
Business services / Customer support
Deliverable
dashboards & analysis
Required skills
Order processing, contract management, data entry, written communication, MS Office, CRM/WMS systems
Preferred skills
Service ticket systems, process optimization
Responsibilities
Process incoming customer inquiries, execute order fulfillments and contract modifications, maintain customer data in systems, document processes, collaborate with internal departments, incorporate customer feedback into process improvements
Seniority
Entry-level, administrative IC