Development Escalation Engineer - SSE
Core
Lead engineering investigations for complex production issues and customer escalations in distributed cloud-native services.
Role type
Senior IC SRE/Cloud Developer
Builds
Cloud-native services, observability tools, and automation for HPE's Cloud Services portfolio
Domain
Cloud infrastructure, SRE, cybersecurity, and distributed systems
Required skills
Go, Python, Java, Kubernetes, Docker, AWS, Azure, Linux, TCP/IP, DNS, TLS, Zero Trust, SASE, ZTNA, SAML, OAuth, OpenID Connect, Kerberos
Preferred skills
Grafana, ELK/Logz.io, Prometheus, OpenTelemetry, Wireshark, Git, JIRA, SQL, Redis
Responsibilities
Perform root cause analysis across distributed cloud-native services; Analyze logs, telemetry, packet captures, metrics, and traces to diagnose system behavior; Develop internal tools and automation to improve engineering productivity; Create engineering documentation, playbooks, and knowledge articles; Participate in major incident reviews and architecture discussions.
Seniority
Senior, hands-on IC