Spezialist Software-Hotline (m/w/d)
Core
Handling customer and technician disturbance reports, providing technical assistance for machine malfunctions, and troubleshooting electrical systems, PLCs, HMIs, and robotics modules.
Role type
Specialist Software Hotline (Technical Support)
Builds
Intelligent packaging machinery for the pharmaceutical and consumer goods industries
Domain
Industrial Automation / Packaging Machinery
Deliverable
client delivery
Required skills
Electrical engineering, Automation technology, Mechatronics, PLC programming (SoMachine, Codesys, Logix Designer), HMI/IPC technology, Remote troubleshooting, Ticket system management
Preferred skills
Packaging industry experience, Robotics (KUKA), English (written and spoken)
Responsibilities
Receive and process disturbance reports, Provide technical assistance for machine malfunctions, Troubleshoot electrical systems and robotics modules, Support internal program preparations and component parameterization, Document and prioritize requests in the ticket system, Support team and customers in solution implementation, Maintain machine data and knowledge base
Seniority
Mid-level, hands-on technical specialist