IBM Cloud Service Manager (Herndon, VA.)
Core
Post-sale Customer Success Manager acting as a matrix manager for technical and non-technical support within HPE Networking.
Role type
Senior Customer Success Manager (Networking)
Builds
Customer support coordination and issue resolution for HPE Juniper products
Domain
Networking / IP-based networks
Deliverable
client delivery
Required skills
IP-based network support, Internet firewalls, MPLS VPNs, routing protocols (OSPF, BGP), network management, cross-functional leadership, trend analysis, root cause analysis, software upgrade guidance
Preferred skills
Juniper product expertise, customer support process training
Technologies
HPE Juniper, OSPF, BGP, MPLS VPNs
Responsibilities
Monitor and audit case progress, conduct periodic operations reviews, prepare postmortem/root cause analysis, perform trend analysis, provide software upgrade guidance, conduct customer support training, coordinate support efforts among multiple organizations
Seniority
Senior, hands-on IC