Business Process Manager - Six Sigma Black Belt
Core
Lead cross-functional initiatives using DMAIC and Six Sigma methodologies to improve customer experience, quality, efficiency, and cost reduction.
Role type
Senior Six Sigma Black Belt / Business Process Manager
Builds
Process improvements and data-driven solutions for customer experience and operational efficiency
Domain
Technology industry, supply chain, and customer success services
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Six Sigma Black Belt certification, statistical techniques, flow charting, business analysis, project management, change management, cross-functional leadership, data analysis, Python, machine learning techniques
Preferred skills
PMP certification, Master's Degree, experience with Kaizen and Lean methodologies, experience in outsourced supply chain environments
Technologies
Minitab, SAS, Stata, R, Python
Responsibilities
Lead DMAIC-based projects to drive business value, manage large cross-functional initiatives, conduct postmortems for critical escalations, analyze study findings for decision-making, provide Six Sigma training, drive sustainable organizational change
Seniority
Senior, hands-on IC with strategic influence