Federal Cloud Services Engineer - Secret Security Clearance Required - Hybrid (On-site)
Core
Provide end-to-end cloud services solutions, troubleshooting, and infrastructure optimization for federal customers, ensuring health, capacity, and performance of cloud environments.
Role type
Senior Cloud Services Engineer (Infrastructure & Support)
Builds
Cloud services solutions, incident resolutions, and optimized infrastructure for federal clients
Domain
Federal IT, Cloud Infrastructure, Hybrid Cloud
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Cloud services troubleshooting, Incident management, Root cause analysis, Infrastructure optimization, Security compliance, Container orchestration, Automation (IaC), Virtualization management, Backup/Disaster Recovery, ITSM frameworks
Preferred skills
Multi-cloud architecture, SDN concepts, OS security hardening, Container platform design
Technologies
Kubernetes, OpenShift, Docker, Ansible, Chef, Puppet, VMware (vSphere, vSAN, ESXi), Cohesity, Zerto, ServiceNow, Morpheus, Linux, Windows
Responsibilities
Respond to and resolve customer support tickets and incidents for cloud services, Analyze logs and metrics to diagnose root causes of technical issues, Provide expert technical guidance on configurations and best practices, Manage the full lifecycle of customer support cases, Escalate complex issues to engineering teams, Collaborate with internal teams to deliver defined solutions and optimize infrastructure
Seniority
Senior, hands-on IC