Federal Government Technical Service Advisor – Security Clearance Preferred
Core
Provide technology consulting and post-sales technical support to US Federal Government customers, acting as a single point of contact for network reliability, performance optimization, and risk mitigation.
Role type
Senior IC Technical Service Advisor (Network)
Builds
Post-sales service delivery, network health checks, and operational performance recommendations for federal clients.
Domain
US Federal Government / IP/MPLS Networking
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
IP/MPLS network design and implementation, TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6, Layer2/3 protocols (VRRP, OSPF, BGP, Multicast, MPLS VPN), customer advocacy, escalation management, SLA monitoring, root cause analysis, trend analysis, ITIL framework knowledge.
Preferred skills
Military or emergency services experience, active US Government security clearance eligibility, experience with HPE Networks products.
Technologies
HPE Networks, IP/MPLS, TCP/IP, OSPF, BGP, MPLS VPN, ITIL
Responsibilities
Act as the single point of contact for all post-sales service needs and customer escalations; conduct periodic network health checks and configuration reviews to identify improvement areas; review and assess open software defects and deployment risks; lead weekly/bi-weekly/monthly customer review meetings and Service Business Reviews; document and maintain customer network solutions knowledge; perform trend analysis on identified issues to drive problem resolution; manage asset inventory and contract levels; prepare postmortem and root cause analysis reports.
Seniority
Senior, hands-on IC with team mentoring
