Federal Government Technical Service Advisor – Security Clearance Preferred
Core
Provide technology consulting and technical support to US Federal Government customers, acting as a trusted advisor for post-sales service, network optimization, and risk mitigation.
Role type
Senior IC Technical Service Advisor (Network Security)
Builds
Post-sales service delivery, network health checks, and operational status reporting for federal clients
Domain
US Federal Government / Network Infrastructure
Required skills
IP/MPLS networking, TCP/IP, QoS, VLAN, STP, IPSEC, NAT, IPv6, Layer2/3 protocols (VRRP, OSPF, BGP, Multicast, MPLS VPN), customer advocacy, SLA management, risk assessment
Preferred skills
Military or emergency services experience, active security clearance eligibility, network operations environment exposure
Technologies
HPE software/hardware, ITIL, GTAC, network configuration tools
Responsibilities
Act as single point of contact for post-sales service needs, manage customer escalations and case progress, conduct periodic service business reviews and health checks, review network change plans and deployment risks, lead weekly/bi-weekly customer review meetings, document and maintain customer network solutions knowledge, perform trend analysis on technical issues, prepare postmortem/root cause analysis reports
Seniority
Senior, hands-on IC with team leadership/mentoring