Quality Assurance & Customer Support Engineer
Core
Ensuring product quality and reliability for the Mist Cloud platform through test automation, defect management, and technical customer support.
Role type
Quality Assurance & Customer Support Engineer
Builds
Reliable Mist Cloud platform features and services
Domain
Cloud networking and edge-to-cloud infrastructure
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Python programming, test automation, REST API validation, defect tracking, technical troubleshooting, test environment management, regression testing, technical documentation
Preferred skills
Selenium, pytest, Django REST Framework, L2/L3 networking concepts, AI-assisted debugging tools
Technologies
Python, Selenium, pytest, Django REST Framework
Responsibilities
Validate Web UI and REST API functionality across environments; investigate and debug customer-reported issues; log, track, and manage defects; build and maintain test environments and testbeds; maintain test plans for regression coverage; develop automated test coverage; write technical documentation
Seniority
Mid-level (4-6 years) to Senior (6+ years), hands-on IC
