Support Engineering Specialist
Core
Provide technical support, deployment, and troubleshooting for HPE's VM Essentials and Morpheus Enterprise virtualization and cloud management solutions across on-prem, hybrid, and cloud environments.
Role type
Support Engineer (Virtualization & Cloud Management)
Builds
Customer success, Proof of Concept (PoC) outcomes, and long-term adoption of virtualization and cloud management platforms.
Domain
Enterprise IT, Virtualization, Cloud Management, Datacenter Systems
Deliverable
client delivery
Required skills
Linux administration, troubleshooting compute/storage/networking/automation, virtualization support, cloud system support, SLA management, documentation, mentoring
Preferred skills
PoC execution, scripting (PowerShell, Bash, Python), cross-functional collaboration
Technologies
VM Essentials, Morpheus Enterprise, Linux, PowerShell, Bash, Python
Responsibilities
Provide technical support for VM Essentials and Morpheus Enterprise deployments; Diagnose and troubleshoot issues in virtualization, compute, storage, networking, and automation; Drive timely resolution of support cases; Assist customers during PoC cycles; Document solutions and best practices; Collaborate with Product, Engineering, and Sales teams; Provide guidance and mentoring to less experienced staff.
Seniority
Mid-level, hands-on IC