Kundenberater (m/w/d) Fahrzeughandel
Core
Handling written and phone inquiries from end customers, providing individual product and insurance advice, and scheduling vehicle inspection appointments for an online vehicle trading platform.
Role type
Customer service agent (call center)
Builds
Customer support and sales enablement for an online vehicle trading platform
Domain
Automotive retail / Insurance
Deliverable
client delivery
Required skills
Written and telephone communication, MS Office basics, commercial training or knowledge
Preferred skills
Quality review participation, knowledge base maintenance
Responsibilities
Handling customer inquiries, creating case documentation, maintaining knowledge base, providing insurance advice, scheduling inspections, conducting quality reviews