Kaufmännischer Angestellter / Serviceassistent (m/w/d) VW
Core
Customer reception and support in the service area, handling orders, appointments, invoicing, and rental vehicle management.
Role type
Commercial employee / Service assistant
Builds
Customer service experience in automotive dealership service
Domain
Automotive retail / Service
Deliverable
client delivery
Required skills
Order intake, appointment scheduling, invoicing, complaint handling, cash management, rental vehicle billing, customer communication, problem-solving
Preferred skills
Automotive industry background, friendly demeanor, teamwork, self-motivation, resilience, assertiveness
Technologies
Cash registers, invoicing systems, rental management systems
Responsibilities
Greet and assist customers in the service area, accept orders via phone or in person, schedule appointments, support billing and claims processing, rent and bill vehicles, process cash and daily closing, ensure customer satisfaction through communication and problem resolution