Volkswagen Serviceassistent (m/w/d)
Core
Frontline service assistant responsible for greeting customers, coordinating repairs, managing customer mobility, and handling billing at a Volkswagen service center.
Role type
Service Assistant (Customer Service & Operations)
Builds
Customer service interactions and operational support for vehicle repairs and maintenance
Domain
Automotive / After-sales Service
Deliverable
product features
Required skills
Customer communication, Appointment scheduling, Cash handling, Data management, Team collaboration, Driver's license (Class B)
Preferred skills
Commercial or technical training in automotive industry
Responsibilities
Greeting and directing customers, Inquiring about repair needs and pricing, Scheduling appointments and coordinating alternative mobility, Managing customer data and vehicle documents, Supporting the service team with administrative tasks, Processing payments and handling complaints