NTT DATA Business Solutions Global Managed Services GmbH: SAP S/4 HANA Service Berater:in Logistik -
Core
SAP S/4HANA Service and Customer Service (CS) consultant supporting logistics clients in implementing and optimizing service processes.
Role type
Senior SAP S/4HANA Service Consultant (Logistics)
Builds
SAP S/4HANA Service solutions, SAP Customer Service (CS) transformations, and modern service process architectures.
Domain
Enterprise Software / SAP / Logistics / Service Management
Required skills
SAP S/4HANA Service, SAP Customer Service (CS), SAP Service Cloud, SAP Customizing, Service process design, Project management, Customer relationship management
Preferred skills
SAP Field Service and Asset Management (FSAM), S/4HANA transformation projects, Presales activities
Technologies
SAP S/4HANA, SAP Service Cloud, SAP CS, ServiceNow, AI tools
Responsibilities
Lead projects from conception to Go-Live for SAP S/4HANA Service and CS implementations; Analyze and design future-oriented service and maintenance processes; Support customers in transforming to SAP S/4HANA Service; Implement modern service processes including SLA and Installed Base Management; Identify optimization and automation potentials using SAP and AI solutions; Develop customer relationships and support presales activities.
Seniority
Senior, hands-on IC