ENTIRETEC AG: International Service Manager (Mensch*) - Managed Services
Core
End-to-End responsibility for global Managed Network Services, ensuring stable operations, high service quality, and SLA/KPI management for international industrial customers.
Role type
Senior IC International Service Manager (Managed Services)
Builds
Global network and communication services for international industrial clients
Domain
IT Infrastructure / Network Services / Managed Services
Required skills
IT Service Management, Managed Services, Global Network Services, WAN/LAN/WLAN/Security/Cloud Connectivity, Service Level Management, Incident/Problem/Change Management, Technical Documentation, Contract Management, Capacity Planning, Project Management
Preferred skills
ITIL 4, Agile methodologies, Experience with global industrial customers, Multi-provider environments
Technologies
WAN, LAN, WLAN, Security, Provider Services, Cloud Connectivity, ITIL
Responsibilities
Lead Service Reviews with international customers and derive improvement actions; Coordinate Incident, Problem, Change, and Escalation processes; Plan and coordinate international network projects, rollouts, and migrations; Evaluate service costs and support contract adjustments; Create technical concepts and service documentation.
Seniority
Senior, hands-on IC
