ENTIRETEC AG: International Service Manager (Mensch*) - Managed Services
Core
End-to-End responsibility for global network and communication services for international industrial customers, ensuring stable operations and high service quality.
Role type
Senior IC International Service Manager (Managed Services)
Builds
Managed Network Services, Service Reviews, Incident/Problem/Change processes, Network Projects (rollouts, migrations)
Domain
IT Infrastructure / Network Services / Managed Services
Required skills
IT Service Management, Managed Services, Global Network Services, WAN/LAN/WLAN/Security/Cloud Connectivity, Service Level Management, Incident/Problem/Change Management, Technical Documentation, Commercial Understanding
Preferred skills
ITIL 4, Agile Methods, Project Management, Industrial Customer Experience
Technologies
WAN, LAN, WLAN, Security, Provider Services, Cloud Connectivity
Responsibilities
Lead Service Reviews with international customers and derive improvement measures; Coordinate Incident, Problem, Change, and Escalation processes; Plan and coordinate international network projects, rollouts, and migrations; Evaluate service costs and support contract adjustments; Create technical concepts and service documentation.
Seniority
Senior, hands-on IC
