Callcenteragent/in
Core
First point of contact for DHL Express customers regarding customs clearance of shipments, handling inbound calls, and collecting documents for import/export customs processing.
Role type
Customer service agent (customs)
Builds
Customer support for customs clearance services
Domain
Logistics / Customs
Deliverable
client delivery
Required skills
Customer service, telephone communication, document collection, MS Office (Word, Excel), English (verbal and written)
Preferred skills
Customs knowledge, logistics interest, additional foreign languages
Responsibilities
Answering inbound calls on the customs service hotline, contacting customers verbally and in writing to obtain necessary documents for customs clearance, handling complaints, acting as an internal contact for other departments regarding shipments in the customs process