Unternehmensberater/in
Core
Provide solution-oriented consulting and concept development for the rollout and operation of SAP CX Cloud solutions (Sales Cloud, Service Cloud, Field Service Management) within Corporate IT.
Role type
SAP CRM Inhouse Consultant (SAP CX Sales & Service Cloud)
Builds
SAP CX Cloud solutions (Sales Cloud, Service Cloud, Field Service Management)
Domain
Enterprise Resource Planning (ERP) / Customer Experience Management
Required skills
SAP CX products (Customizing, implementation), SAP ECC modules (CS, SD) or SAP CRM on-premise, process analysis and optimization, system configuration, functional specification of extensions, workshop facilitation, stakeholder coordination, 2nd and 3rd level support
Preferred skills
Degree in Business Informatics or Business Administration, experience with external service provider management
Technologies
SAP CX Sales Cloud, SAP CX Service Cloud, SAP Field Service Management, SAP ECC, SAP CRM on-premise
Responsibilities
Analyze requirements, design and optimize processes, configure the system, describe functional extensions, take over system responsibility, conduct workshops, coordinate external service providers, provide 2nd and 3rd level support
Seniority
Mid-level, hands-on IC
