Speditionskaufmann/-frau
Core
Customer account manager for sea freight imports, ensuring smooth shipment processing and high customer satisfaction.
Role type
Customer account manager (sea freight)
Builds
Import shipment documentation and customer service workflows
Domain
Logistics / Sea freight
Deliverable
product features
Required skills
Customer relationship management, order processing, data analysis, MS Office, German (fluent), English (good)
Preferred skills
Experience in transport and freight forwarding
Responsibilities
Manage customer accounts in sea freight, process customer inquiries and create offers, control order processing from intake to completion, maintain customer data and create reports, collaborate with operational teams and carriers, develop new business and win back customers