First-Level-Supporter/in
Core
First-line IT support handling customer inquiries via phone, email, and ticketing systems, analyzing and resolving hardware and software issues, and setting up workstations and user accounts.
Role type
First-level IT support specialist
Builds
IT support services for end customers
Domain
IT Services / Enterprise Support
Deliverable
client delivery (via careerplan.io/jobs/11949-17372158-S-first-level-supporterin-at-jobmax-gmbh)
Required skills
Windows client administration, Microsoft 365 administration, hardware troubleshooting, software troubleshooting, ticketing system management, user account setup, workstation setup
Preferred skills
English language skills
Technologies
Windows, Microsoft 365