Technische/r Fachwirt/in
Core
Handling post-purchase customer cases for pool and heating products by analyzing technical issues, coordinating solutions, and managing returns/complaints.
Role type
Technical Customer Support Specialist (Aftersales)
Builds
Customer case resolutions for pool technology, salt systems, heat pumps, and filtration products
Domain
Pool technology / Heating systems / E-commerce
Deliverable
client delivery
Required skills
Technical problem analysis, logical reasoning, self-directed learning, written communication, PC/digital systems proficiency, case documentation, supplier coordination
Preferred skills
Interest in technical topics, structured thinking, persistence in complex cases, ability to synthesize information from multiple sources
Technologies
PC, digital systems, internal warehouse management systems
Responsibilities
Process customer inquiries, returns, and complaints; analyze technical product issues using documentation and photos; coordinate spare parts, repairs, or credits; communicate professionally with customers and suppliers; document cases and track open items; maintain product knowledge
Seniority
Entry-level to Junior, hands-on IC