Relationship-Manager/in
Core
Lead and develop a customer-oriented team in a retail store to ensure service standards and drive customer satisfaction and store success.
Role type
Senior IC retail store manager
Builds
Customer experience and team performance in a Zara store
Domain
Retail / Fashion
Deliverable
product features
Required skills
Team leadership, coaching, training, customer experience management, service standard enforcement, process optimization, talent development, store operations
Responsibilities
Lead, motivate, and develop a customer-oriented team; Coach and train staff to deliver excellent service; Analyze customer feedback and service metrics to identify improvement opportunities; Collaborate with store management on product knowledge and store atmosphere; Foster talent development and succession planning.
