Senior Customer Service Engineer
Core
Senior field engineering role focused on supporting and maintaining advanced ultrasound medical equipment for healthcare customers.
Role type
Senior hands-on IC field service engineer (medical devices)
Builds
Production medical equipment (ultrasound modalities)
Domain
Healthcare / Medical Devices
Deliverable
Physical/clinical work
Required skills
System-level troubleshooting, preventive maintenance, repairs, field modifications, technical documentation, equipment diagnostics
Preferred skills
10+ years ultrasound field service experience, complex multi-symptom diagnosis
Technologies
Ultrasound modality equipment
Responsibilities
Maintain and service ultrasound modality equipment across assigned customer accounts, Perform comprehensive system-level troubleshooting to diagnose and resolve complex equipment problems, Execute preventive and remedial maintenance activities, Complete Field Modification Instructions and Preventive Maintenance Service inspections, Manage administrative activities associated with field service responsibilities, Diagnose and resolve technical issues using established procedures
Seniority
Senior, hands-on IC