Customer Service Data & Automation Analyst
Core
Strengthen reporting, analytics, and automation capabilities to improve efficiency across Customer Service and Order-to-Cash processes.
Role type
Mid-level data analyst and automation specialist
Builds
Operational reports, Power BI dashboards, KPIs, data models, scripts, and reporting solutions
Domain
Beauty industry supply chain and customer service
Deliverable
dashboards & analysis
Required skills
Advanced Excel, Power BI, DAX, Power Query, SQL, data analysis, root cause analysis, process improvement
Preferred skills
Power Automate, VBA, Python, SAP, Order Management, Order-to-Cash processes
Technologies
Power BI, SAP, Excel, Power Query, Power Automate, VBA, Python
Responsibilities
Own and improve operational reports, dashboards, and KPIs; collect and validate data from multiple sources; identify trends and translate findings into business recommendations; develop dashboards and data models; identify opportunities to automate manual processes; track automation initiatives and business impact; maintain data pipelines and reporting flows.
Seniority
Mid-level, hands-on IC
