Post Office Manager
Core
Manage full-service retail postal operations (courier items, postal boxes, money transfers, call-in parcels) at a Shoppers Drug Mart store, maximizing revenue and customer satisfaction.
Role type
Retail Post Office Manager
Builds
Retail postal services and convenience items for Shoppers Drug Mart customers
Domain
Retail / Postal Services
Deliverable
product features
Required skills
Retail operations management, Cash handling, Staff training and coaching, Loss prevention procedures, Customer service leadership, Performance review management
Preferred skills
Planning and decision making, Independent thinking, Time management, Verbal and written communication
Responsibilities
Lead by example and ensure staff adherence to CORE Values, Interview and recommend candidates for hiring, Ensure cashiers comply with Store Standards, Train employees in job functions, Assist with performance reviews, Ensure exceptional customer service, Enforce loss prevention systems and parcel check procedures