Solutions Delivery Manager
Core
Ensure Benchling solution development, coverage, efficacy, quality, and enablement for biotech R&D customers, translating product capabilities into effective solutions for scientific use cases.
Role type
Senior Solutions Delivery Manager (Biotech/Chemistry)
Builds
Robust solutions and solution assets (best practices, documentation) for the Customer Experience organization
Domain
Biotechnology / Medicinal Chemistry / Lab Informatics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Medicinal chemistry or PD chemistry fluency, Lab informatics tool proficiency, Customer engagement management, Cross-functional collaboration, Solution roadmap planning, Scientific domain expertise
Preferred skills
Benchling platform technical proficiency, Ph.D. in chemistry, Experience with new product introductions
Technologies
Benchling Platform, Chemistry-focused lab informatics tools
Responsibilities
Navigate budding product areas to market adoption, Serve as key advisor on customer accounts, Deliver and oversee services engagements, Build and maintain solution assets, Train and educate the CX organization, Collaborate across CX departments to reflect customer learnings, Operationalize new product introduction motions, Work cross-functionally with Sales, Marketing, and Strategy teams
Seniority
Senior, hands-on IC with strategic advisory components
