Partner Support Associate
Core
Provide exceptional partner support for embedded payroll infrastructure by investigating complex payroll and tax problems, collaborating with engineering and product teams, and improving platform workflows.
Role type
Senior Partner Support Associate (Payroll/Fintech)
Builds
Embedded payroll platforms for thousands of businesses and millions of workers
Domain
Fintech / Payroll Infrastructure
Deliverable
client delivery
Required skills
investigative instincts, complex problem decomposition, root cause analysis, cross-functional collaboration, technical writing, ticketing system proficiency, payroll operations knowledge
Preferred skills
experience with Zendesk, background in HR technology or fintech, ability to translate technical concepts for non-technical partners
Technologies
Zendesk
Responsibilities
Manage high volume of partner requests via written communication; investigate complex payroll and tax issues to identify root causes; partner with Engineering, Product, and Tax teams to resolve bugs and unblock partners; identify recurring operational friction points to improve documentation and product behavior; build trusted relationships with partners ranging from seasoned professionals to first-time operators; exercise judgment on when to escalate issues upward.
Seniority
Mid-level, hands-on IC
