Social Community Representative
Core
Engage with consumers, creators, and ambassadors across social media to build community, strengthen brand affinity, and support customer experience.
Role type
Social Community Representative
Builds
Brand community and engagement across social channels
Domain
Social Media / Creator Economy
Deliverable
product features
Required skills
Social media platform management, UGC amplification, community sentiment monitoring, influencer marketing tools, content creation, trend research
Preferred skills
Excel proficiency, CRM system usage
Technologies
TikTok, Instagram, Threads, X, CIQ, Sprout Social
Responsibilities
Monitor and respond to DMs, comments, and tagged content; foster positive brand sentiment; support creator and ambassador engagement; amplify UGC and spotlight standout members; identify recurring community themes and feedback; assist with content creation and campaign execution; research social trends and cultural moments.
Seniority
Individual Contributor