Vice President Field Services
Core
Strategic leader responsible for orchestrating the success of the North American Field Services organization, overseeing regional operations, the Remote Technical Support Command Center, and Fleet Management.
Role type
VP of Field Services (Strategic Leader)
Builds
Field service operations, Command Center monitoring, and Fleet Management strategies for smart mobility and tolling systems.
Domain
Smart Mobility / Traffic Safety / Tolling / Fleet Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Operational strategy, Financial acumen, Performance management, Field services leadership, Command Center operations, Fleet management, Change management, Data analytics, Lean/Six Sigma methodologies, Executive communication
Preferred skills
MBA or Master's in Operations/Engineering/Supply Chain, Lean Six Sigma Certification (Green/Black belt), PMP, ITIL4, Photo enforcement industry experience
Technologies
Lean, Six Sigma, Data Analytics Platforms
Responsibilities
Lead and evolve the Field Services organization including internal teams and third-party vendors; Oversee Command Center operations for real-time monitoring and incident response; Direct Fleet Management strategy for asset utilization and lifecycle planning; Manage multiple operational P&Ls including forecasting and budgeting; Champion a customer-focused culture and lead change management initiatives; Develop and execute strategic plans across people, processes, and technology; Collaborate with cross-functional teams to resolve operational challenges; Apply continuous improvement methodologies to streamline processes; Monitor KPIs and use data analytics to drive decision-making; Represent Field Services in executive forums.
Seniority
Executive (VP level)